Is the sensor cable supplied with the device?

Yes, a 1.5 meter cable is provided inside the box. This cable is connected on one side to the device and on the other side to the plant, by 2 clamps: 1 on leaf or flower and the other one fixed on a rod sinking in the ground in the middle of the roots.

If you want to plug the device to a tree we suggest you to buy a longer sensor cable otherwise you won’t be able to get both the leaf and the root.

See our 5 and 10 meters cable: https://www.musicoftheplants.com/shop-online/cable-for-trees-extra-sensor-cable-5-or-10-m/

How does the warranty work?

Here is our warranty clause.

The seller guarantees the absence of flaws and defects and nonconformity of the goods at the time of purchase of the product, for the duration provided for by the laws of the country in which the purchaser resides. If your product is found to be defective due to the materials used or to its manufacture during the period covered by this warranty, Streampath s.r.l. guarantees free repair or free replacement of the product if proof of purchase date is provided by presenting a valid receipt.

For any defects that may occur in the first six months from the date of purchase of the product, Streampath s.r.l. will carry out at its own expense the verification of the nature of the defect itself. Subsequently, in the sole case in which the malfunction does not depend on a conformity defect, Streampath s.r.l. may request reimbursement of the cost – reasonably and previously indicated – that Streampath s.r.l. has incurred by the said verification.

If a conformity defect is found, Streampath s.r.l. will carry out the repair or replacement of the good within 30 days of the request and without charge to the consumer.

This warranty is not applicable in the following cases:

  • Improper use of the product
  • Damage resulting from repairs or modifications carried out by unauthorized personnel
  • Damage caused by extraneous objects or substances
  • Damage caused by the use of unauthorized accessories
  • Flaws, defects and damage caused by natural or atmospheric events

This warranty does not apply to accessories.

On all batteries, given the average life cycle of these components, the warranty period for manufacturing defects is 12 months from the date of purchase. The warranty does not cover normal wear and tear in conditions that jeopardize the correct functioning of the battery itself (eg. use at high temperature, overload, etc.).

This warranty is valid only for the original purchaser and cannot be transferred. All repairs and replaced components will be covered by a limited warranty. This warranty will expire on the same date as the original warranty.

How long is the delivery time?

Shipping time is according to the place of delivery. We have a partnership with the forwarding company MBE (Mail Boxes Etc.) that can grant us the following timing:

  • 2-3 working days inside Italy
  • 3-5 working days for european countries
  • 5-8 working days for the rest of the world

How do you ship my parcel?

We deliver your Music of the Plants device in every country of the world directly to your home.

Our forwarding partner MBE (Mail Boxes Etc.) uses express delivery with primary carriers like FEDEX or DHL. Once the parcel has left you will receive by mail the Tracking Number so you can monitor where your device is. Possible local import duties at destination country are not included.

How can I pay?

You have 3 different payment options:

Credit Card: your payment is secure and managed by Paypal platform
Paypal: Paypal is one of the most famous and secure payment platforms worldwide
Bank Transfer: bank details are written in the checkout page and in the mail you will receive after the order

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Express Delivery

Fast delivery worldwide with FEDEX or DHL. Tracking number will be sent for always monitoring your parcel.

Payment Security

We are using the highest standard of security with Paypal and Stripe. We accept Visa, MasterCard, American Express, Discover, JCB, UnionPay.

Return & Refund

Right to withdraw from the purchase without any penalty and to be reimbursed for the full amount.

© Music of the Plants | StreamPath SRL. All rights reserved. | Vat IT11781850018

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