How does the warranty work?


Here is our warranty clause.

The seller guarantees the absence of flaws and defects and nonconformity of the goods at the time of purchase of the product, for the duration provided for by the laws of the country in which the purchaser resides. If your product is found to be defective due to the materials used or to its manufacture during the period covered by this warranty, Streampath s.r.l. guarantees free repair or free replacement of the product if proof of purchase date is provided by presenting a valid receipt.

For any defects that may occur in the first six months from the date of purchase of the product, Streampath s.r.l. will carry out at its own expense the verification of the nature of the defect itself. Subsequently, in the sole case in which the malfunction does not depend on a conformity defect, Streampath s.r.l. may request reimbursement of the cost – reasonably and previously indicated – that Streampath s.r.l. has incurred by the said verification.

If a conformity defect is found, Streampath s.r.l. will carry out the repair or replacement of the good within 30 days of the request and without charge to the consumer.

This warranty is not applicable in the following cases:

  • Improper use of the product
  • Damage resulting from repairs or modifications carried out by unauthorized personnel
  • Damage caused by extraneous objects or substances
  • Damage caused by the use of unauthorized accessories
  • Flaws, defects and damage caused by natural or atmospheric events

This warranty does not apply to accessories.

On all batteries, given the average life cycle of these components, the warranty period for manufacturing defects is 12 months from the date of purchase. The warranty does not cover normal wear and tear in conditions that jeopardize the correct functioning of the battery itself (eg. use at high temperature, overload, etc.).

This warranty is valid only for the original purchaser and cannot be transferred. All repairs and replaced components will be covered by a limited warranty. This warranty will expire on the same date as the original warranty.

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